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Telehealth Services

Our telehealth virtual visits are conducted using a HIPAA compliant platform. HIPAA (Health Insurance Portability and Accountability Act of 1996) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge.

How do I schedule my telehealth virtual visit?

  • You can call our office to schedule an appointment, and just let us know that you are interested in a telehealth visit.

  • You can also schedule a telehealth virtual visit through this website.

 Supported platforms

 

You need only your mobile device of choice (mobile phone, iPad, tablet, or laptop) or a desktop computer and accesss to the internet via a web browser. You will be directed how to access our secure video platform. Instructions will be sent to you prior to your appointment.

 Tips for a great experience

 

Once you’ve booked your telehealth visit, please refer to these tips to achieve the most out of your virtual appointment.

Prepare your mobile device or computer:

  • Check that the browser you will be using to connect is fully updated

  • Make sure you are familiar with the features and functions of your mobile device or computer

  • Be sure you have adequate battery life

  • Close any unnecessary programs running on your device

  • Ensure your Wi-Fi or cellular connection is strong

Set up for quality sound:

  • Find a quiet space where you are unlikely to be interrupted during your visit

  • Using earbuds with a microphone or a headset, may make it easier for you and the provider to hear each other

See and be seen:

  • Be sure you have good lighting – use overhead lights and shade lighting from windows, which can cause glare

  • Position your camera correctly – place it at eye level so your head and shoulders are fully visible

 

Dress appropriately:

  • If you need to show the provider your hernia, for example, wearing appropriate clothing to expose this area may help your provider see the area of concern you are describing

Decide if you need assistance:

  • If appropriate,, you may need someone to help you by holding a flashlight, or your mobile device.

 Telehealth FAQs

 

 

How do I schedule a telehealth appointment?

  • See above

  • After we schedule your appointment, we will send a confirmation email with connection instructions and appointment details.

Can I have multiple telehealth appointments?

  • Yes. Telehealth Virtual visits are a one-time fee. There is no extra charge for additional appointments.

What type of equipment do I need to participate in a telehealth appointment?

 

As noted above, you can use a computer or mobile device with audio/video capabilities and a good internet or cellular connection.

Will I be contacted by the practice prior to my Telehealth appointment?

 

Yes:

  • You will receive a confirmation when you schedule the appointment.

    • You will be sent a link to fill out your demographic and health information to fill out at least 24 hours prior to your scheduled appointment.​

  • 24 hours before: Our practice will again confirm your appointment

  • 30 minutes before: You will receive a reminder email

  • 15 minutes before: A text message will be sent to you

How do I access the virtual meeting?

Go to your appointment email and click the orange rectangle to join the meeting. Follow these steps:

  1. First, you will see a Vitals window (height/weight/blood pressure, etc.) appear, if you have the information available, complete and submit the form.

  2. Next, a Telehealth consent form will appear, click accept to proceed.

  3. A pop-up window with allow audio and video access may appear. Select Yes to continue. You will see a box stating vitals were submitted and an orange button with Start Telehealth visit. Click the orange box to move to the next step.

  4. Once you Start a Telehealth visit, you will be placed in a virtual waiting room. Your provider will join you as soon as possible.

How do I make my picture bigger on a smart phone?

To increase the image size of your provider, rotate your phone horizontally.

What should I do if I become disconnected during my appointment?

Simply click on the appointment link on your confirmation email or text message to reconnect.

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Call 

904-808-5658

Email 

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