Telehealth Services

 Supported platforms

 

You need only your mobile device of choice (mobile phone, iPad, tablet, or laptop) or a desktop computer and accesss to the internet via a web browser. You will be directed how to access our secure video platform. Instructions will be sent to you prior to your appointment.

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 Tips for a great experience

 

Once you’ve booked your telehealth visit, please refer to these tips to achieve the most out of your virtual appointment.

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Prepare your mobile device or computer:

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• Check that the browser you will be using to connect is fully updated

• Make sure you are familiar with the features and functions of your mobile device or computer

• Be sure you have adequate battery life

• Close any unnecessary programs running on your device

• Ensure your Wi-Fi or cellular connection is strong

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Set up for quality sound:

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• Find a quiet space where you are unlikely to be interrupted during your visit

• Using earbuds with a microphone or a headset, may make it easier for you and the provider to hear each other

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See and be seen:

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• Be sure you have good lighting – use overhead lights and shade lighting from windows, which can cause glare

• Position your camera correctly – place it at eye level so your head and shoulders are fully visible

 

Dress appropriately:

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• If you need to show the provider your hernia, for example, wearing appropriate clothing to expose this area may help your provider see the area of concern you are describing

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Decide if you need assistance:

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• If appropriate,, you may need someone to help you by holding a flashlight, or your mobile device.

 

​​Telehealth FAQs

 

 

How do I schedule a telehealth appointment?

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• See above

• After we schedule your appointment, we will send a confirmation email with connection instructions and appointment details.

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Can I have multiple telehealth appointments?

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• Yes. Telehealth Virtual visits are charged at the same fee as office visits.

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What type of equipment do I need to participate in a telehealth appointment?

 

As noted above, you can use a computer or mobile device with audio/video capabilities and a good internet or cellular connection.

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Will I be contacted by the practice prior to my Telehealth appointment?

 

Yes:

• You will receive a confirmation when you schedule the appointment.

  • You will be sent a link to fill out your demographic and health information to fill out at least 24 hours prior to your scheduled appointment.​

• 24 hours before: Our practice will again confirm your appointment

• 30 minutes before: You will receive a reminder email

• 15 minutes before: A text message will be sent to you

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How do I access the virtual meeting?

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Go to your appointment email and click the orange rectangle to join the meeting. Follow these steps:

1. First, you will see a Vitals window (height/weight/blood pressure, etc.) appear, if you have the information available, complete and submit the form.

2. Next, a Telehealth consent form will appear, click accept to proceed.

3. A pop-up window with allow audio and video access may appear. Select Yes to continue. You will see a box stating vitals were submitted and an orange button with Start Telehealth visit. Click the orange box to move to the next step.

4. Once you Start a Telehealth visit, you will be placed in a virtual waiting room. Your provider will join you as soon as possible.

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How do I make my picture bigger on a smart phone?

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To increase the image size of your provider, rotate your phone horizontally.

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What should I do if I become disconnected during my appointment?

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Simply click on the appointment link on your confirmation email or text message to reconnect.